Returns Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Unfortunately, based on the nature of the item, the item will need to be returned in its sealed condition and be unused to be eligible.

To initiate a return, you can contact us at info@sensationalscents.co.za to arrange the details for the return, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / Non-returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded through your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund as well.